Available courses

DATA CLASSIFICATION TRAINING - NOVEMBER 2024 -

This training program will equip you with the essential knowledge and skills to effectively classify data within you department. Participants will gain an acute understanding of data classification principles, the importance of data protection, and the specific requirements for handling sensitive information within Steward Bank.

Key Learning Objectives:

  • Define data classification: Understand the concept of data classification and its significance within the bank.
  • Identify sensitive data: Learn to recognize and categorize data based on its sensitivity and potential impact.
  • Apply classification standards: Apply appropriate data classification standards and guidelines to bank data.
  • Implement data protection measures: Understand and implement security measures to safeguard classified data.
  • Comply with regulations: Ensure compliance with relevant data protection regulations.


Account Opening and Account Upgrade

The courseprovides a comprehensive overview of the procedures concerning customer account opening and upgrade within Steward Bank. It delineates the duties of both the customer-facing team and the back-office staff. The process starts with customers completing application forms and extends to customer service officers and branch managers verifying and validating the information provided. It also outlines the temporary account upgrade process and highlights the back office's role in verifying documentation and conducting financial checks before accounts are opened or upgraded in the bank's systems.

Biller and Merchant Engine & Payment Gateway

Steward Bank as a digital bank has acknowledged the need for a platform that the Bank can use to seamlessly on-board Billers and Merchants.

Customers are able to pay merchants using the platform. Customers can pay using multiple payment methods. 


Retail Banking - Part II

An online course on bank products, as a bank we will innovate and continuously develop life changing products and services that create value for all our customers.

Retail Banking - Part I

An online course on bank products, as a bank we will innovate and continuously develop life changing products and services that create value for all our customers.

Steward Bank *236# Revamp

Steward Bank is introducing a revamp of the *236# USSD platform. The platform is currently limited to Account Opening, Kashagi and Card services.
However, customers that open accounts through the platform are experiencing difficulties in registering on our *210# mobile banking platform hosted by ZSS.
This comes as a solution to these challenges.

FCA on Square

Introduction of Foreign Currency Accounts (FCA's) on the Square mobile app platform

Purple Way of Customer Service - Etiquette

The Purple Way of Customer Service is meant to reinforce on Customer orientation of Stewards within the bank to give clients the best service.

Telephone Banking

Telephone Banking is a revolutionary banking experience designed to attract, engage and connect clients with products and services, all on demand by enabling customers to perform a range of financial transactions over the telephone, without the need to visit a bank branch or automated teller machine.  This service will minimise the cost of handling transactions by eliminating the need for customers to visit a bank branch for non-cash withdrawal and deposit transactions.

VISA Mobile App and VISA Direct

VISA Mobile App and VISA Direct Online Training

Fraud Awareness

This course is intended to raise awareness of fraudulent practices and assist you in performing your role in preventing, detecting and reporting fraud. It reinforces your understanding of fraud and its negative impact on the bank and financial services sector's activities and operations.

INTERNAL AUDIT FUNCTION AND TIP OFF ANONYMOUS TRAINING AUGUST 2024

Internal Audit Function and Tip Off Anonymous 

INTERNAL AUDIT FUNCTION AND TIP OFF ANONYMOUS FEB 2024

Internal Audit Function and Tip Off Anonymous